We are the Next Generation of Digital Transformation
Many organizations struggle with issues that quietly weaken performance and slow down growth.
These include:
• High absenteeism and low employee retention
• Inconsistent performance and weak leadership capability
• Limited resources to innovate and keep up with today’s technology driven environment
These challenges eventually lead to low customer satisfaction, missed revenue opportunities, rising operational costs, and poor return on investment.
ECX was created to address the real, day-to-day problems that contact centers face.
We have experienced these challenges ourselves, which is why we understand what works and what does not.
Years of hands-on experience working with outsourced teams, building internal service departments, implementing new tools, and learning from failure allowed us to develop a proven approach that strengthens performance, stabilizes teams, and delivers consistently better customer outcomes.
Your search for a reliable and high performing contact center partner ends here.
We built the solution we once needed, refined it through real operational experience, and now we deliver it to companies that want stronger teams, better processes, and measurable results.
We built it for ourselves.
Now, we build it for you.
Every great customer experience starts with strong systems, skilled people, and a culture built on accountability. At ECX, we designed our environment to support teams who deliver consistent, high-quality interactions every day.
Our virtual tour shows how we blend technology, coaching, and workflow optimization to create a workspace that inspires performance and supports long-term employee success.
For us, every single customer is a VIP. Every customer matters. This is why we utilize next-generation
technology to ensure loyalty to the brands we serve, increased efficiencies, cost savings, and an overall
customer engagement experience that is unlike any other.
Your goals are our goals and your challenges are our challenges. We are inspired to
find the right solutions that fit your needs
To provide the ability to understand one another and care for each other
To provide the ability to understand one another and care for each other
To provide good hospitality and relationships between companies, employees and customers
To be competent, accountable, reliable and responsible, interacting positively and collaboratively with all colleagues, customers, visitors and business partners
To treat all others as you wish to be treated, being courteous and kind, acting with utmost consideration of others
To be honest, trustworthy and ethical, always doing the right thing, without compromising the truth, and being fair and sincere
To appreciate and celebrate differences in others, creating an environment of equity and inclusion with opportunities for everyone to reach their potential
To provide the ability to understand one another and care for each other
Infinity, Inc. is an award-winning inside sales & customer service agency powered by Buyerlytics®️ with a shared goal to Get Customers & Keep Customers for our clients.
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Welcome to the ECXperience News & Updates section, where we share important company announcements, achievements, and industry insights. Discover the latest events, project highlights, and organizational milestones that reflect our dedication to delivering remarkable customer experience and digital solutions.
A day filled with collaboration, connection, and growth.
Through engaging activities and open communication, our team strengthened trust, aligned goals, and built deeper relationships.
A stronger, more united tea ready for bigger challenges ahead.
